Communication skills education onsite in a veterinary practice
Communication skills education onsite in a veterinary practice
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DOI：
10.1016/j.pec.2010.06.012
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发表时间：
2010-09-01
影响因子：
3.5
通讯作者：
Roter, Debra L.
中科院分区：
文献类型：
--
作者：
Shaw, Jane R.;Barley, Gwyn E.;Roter, Debra L.
目的：对兽医专业人员进行沟通技能培训，并通过对兽医沟通干预前后的测量，对培训效果进行评价。方法：这是一项针对科罗拉多州丹佛市一家兽医诊所的基于病例的测试前/测试后干预研究。研究招募了来自一家诊所的四名兽医和48名客户（选择代表健康和问题就诊）。兽医们参加了为期一年的培训干预课程，包括互动交流模块、个人指导和交流实验室。4名兽医在技能培训前和培训后分别进行了6次访问互动。采用Roter交互分析系统（RIAS）对48盘录像带进行分析。结果：与培训前访诊相比，兽医收集的生活方式-社会数据增加了2倍（p < 0.02），建立伙伴关系（p < 0.03）和积极建立融洽关系（p < 0.01）的沟通增加了1.5倍。客户提供的生活方式/社会信息增加了1.4倍(p
Objective: To provide communication skills education to veterinary professionals in the practice setting and evaluate the training by measuring veterinarian communication pre- and post-intervention.Methods: This is a case-based pre-test/post-test intervention study of a veterinary practice in Denver, CO. Four veterinarians from a single practice and 48 clients (selected to represent wellness and problem visits) were recruited to the study. The veterinarians took part in a training intervention consisting of a year-long curriculum, including interactive communication modules, individual coaching and communication laboratories. Six visit interactions were measured for each of the 4 veterinarians pre- and post-skill training. The Roter interaction analysis system (RIAS) was used to analyze the study's 48 videotapes.Results: Compared to the pre-training visits, veterinarians gathered twice as much lifestyle-social data (p < 0.02), and used 1.5 times more partnership building (p < 0.03) and positive rapport-building (p < 0.01) communication. Clients provided 1.4 times more lifestyle/social information (p