Handling Effective Communication to Support Awareness in Rescue Operations
Handling Effective Communication to Support Awareness in Rescue Operations
复制标题
处理有效的沟通以支持救援行动中的意识
DOI：
10.1111/1468-5973.12317
复制
发表时间：
2020
期刊：
影响因子：
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通讯作者：
Rémi Cogranne
中科院分区：
文献类型：
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作者：
Samer Chehade;N. Matta;Jean;Rémi Cogranne
高效的救援行动需要决策者和急救人员具有高度的态势感知能力，以便成功实现救援行动并减少损失。此外，为了支持决策，相关参与者之间需要有一个共同的操作图。因此，不同的组织和机构必须相互协作、配合、协调行动。因此，参与者之间有效的互动和沟通对于满足这些基本需求至关重要。然而，紧急行动者仍然缺乏有效交换信息和确保共同行动图景以实现共享态势感知的支持。因此，我们的目标是开发和实施 Rescue MODES，这是一种旨在支持法国应急人员在救援行动中了解情况的通信系统。在本文中，我们检查和分析参与者的活动和交互，以便系统基于参与者的真实需求。我们首先研究通信、交互和信息流并对其进行建模。该建模基于应用程序本体。然后，我们定义了这些操作中良好沟通的要求，并介绍了法国的一些现有系统以及每个系统如何响应这些要求。
Efficient rescue operations require a high level of situation awareness amongst decision‐makers and first responders for the purpose of achieving operations successfully and reducing losses. Moreover, a common operational picture between involved actors is required in order to support decision‐making. Therefore, different organisations and agencies have to collaborate, cooperate, and coordinate their actions with each other. Hence, effective interactions and communications between participants are vital to fulfil these essential needs. However, emergency actors still lack backing to exchange information effectively and ensure a common operational picture in order to reach shared situational awareness. For this reason, we aim to develop and implement Rescue MODES, a communication system oriented to support situation awareness amongst French emergency actors in rescue operations. In this paper, we examine and analyse actors’ activities and interactions, so that the system will be based on the real needs of actors. We start by studying and modelling the communications, interactions, and information flow. This modelling is based on an application ontology. Then, we define requirements for good communication in these operations and present some existing systems in France and how each system responds to these requirements.