A User-Centric Evaluation of Smart Home Resolution Approaches for Conflicts Between Routines

A User-Centric Evaluation of Smart Home Resolution Approaches for Conflicts Between Routines
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以用户为中心的智能家居解决例程冲突方法的评估

DOI:
10.1145/3581997
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发表时间:
2022
期刊:
Wearable and Ubiquitous Technologies
影响因子:
--
通讯作者:
Karahalios, Karrie
Karahalios, Karrie
中科院分区:
--
文献类型:
--
作者:
Zaidi, Ali;Yang, Rui;Koshy, Vinay;Cobb, Camille;Gupta, Indranil;Karahalios, Karrie

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随着智能家居设备的越来越多地采用,用户依赖于设备自动化来控制他们的家庭。这种自动化通常以智能家居例程的形式出现,这是一种通过主要供应商提供的抽象。然而,问题仍然是关于系统应该如何最好地处理不同例程同时访问相同设备的冲突。特别是-在智能家居系统可以处理冲突的无数方式中,哪些是现有系统目前使用的,哪些是用户满意度最高的?我们调查的第一个问题,通过调查现有的文献,并找到一组条件,修改,和系统的策略处理冲突。我们通过对有兴趣拥有智能家居设备的用户和当前智能家居设备所有者(N=197)进行的基于Mechical-Turk的调查来回答第二个问题。我们发现:(i)不存在总是导致高用户满意度的上下文无关的策略,以及(ii)用户的个人价值经常形成形成他们对例程应该如何执行的期望的基础。
With the increasing adoption of smart home devices, users rely on device automation to control their homes. This automation commonly comes in the form of smart home routines, an abstraction available via major vendors. Yet, questions remain about how a system should best handle conflicts in which different routines access the same devices simultaneously. In particular---among the myriad ways a smart home system could handle conflicts, which of them are currently utilized by existing systems, and which ones result in the highest user satisfaction? We investigate the first question via a survey of existing literature and find a set of conditions, modifications, and system strategies related to handling conflicts. We answer the second question via a scenario-based Mechanical-Turk survey of users interested in owning smart home devices and current smart home device owners (N=197). We find that: (i) there is no context-agnostic strategy that always results in high user satisfaction, and (ii) users' personal values frequently form the basis for shaping their expectations of how routines should execute.
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