Custodians and Custodianship in Urban Neighborhoods: A Methodology Using Reports of Public Issues Received by a City's 311 Hotline
Custodians and Custodianship in Urban Neighborhoods: A Methodology Using Reports of Public Issues Received by a City's 311 Hotline
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DOI：
10.1177/0013916513499585
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发表时间：
2015-04-01
影响因子：
5.7
通讯作者：
O'Brien, Daniel Tumminelli
中科院分区：
文献类型：
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作者：
O'Brien, Daniel Tumminelli
本文介绍了一种方法，使用一个城市的行政数据来研究监管，或那些旨在防止在公共空间的身体障碍的行为。监护权是通过要求提供有关公共维修的城市服务（例如，坑洼），由波士顿产生的数据库提供，MA的用于请求城市服务的热线（即，311）。用户可以在该系统中注册，从而可以分析监管方面的个体差异（N = 12，361），包括报告频率、报告问题的种类以及报告的地理范围。家庭位置（N = 7，433）与人口普查统计数据相结合，以推断人口统计特征。大多数（76%）报告了1例病例。没有证据表明个人专门研究一种问题。大多数人报告的问题发生在狭窄的地理范围内（80%发生在离家2个街区内）。房主报告公共问题的可能性是租房者的三倍。还测试了估计用户家庭位置的技术。
The paper introduces a methodology for using a city's administrative data to study custodianship, or those behaviors aimed at preventing physical disorder in the public space. Custodianship was operationalized through requests for city services regarding public maintenance (e.g., potholes), provided by the database generated by Boston, MA's hotline for requesting city services (i.e., 311). Users can register with the system, permitting analysis of individual differences in custodianship (N = 12,361), including frequency of reports, variety of issues reported, and geographical range of reports. Home location (available for N = 7,433) was combined with Census statistics to infer demographic characteristics. Most (76%) reported one case. There was no evidence that individuals specialize on a single type of issue. Most reported issues over a narrow geographic range (80% within 2 blocks of home). Homeowners were three times more likely than renters to report public issues. A technique for estimating the home locations of users is also tested.