Embodiment Effects in Interactions with Failing Robots
Embodiment Effects in Interactions with Failing Robots
复制标题
与失败机器人交互中的具身效应
DOI：
10.1145/3313831.3376372
复制
发表时间：
2020
期刊：
影响因子：
--
通讯作者：
Joakim Gustafson
中科院分区：
文献类型：
--
作者：
Dimosthenis Kontogiorgos;S. V. Waveren;Olle Wallberg;André Pereira;Iolanda Leite;Joakim Gustafson
机器人在现实应用中的使用越来越多，不可避免地会导致用户在交互中遇到更多的失败。尽管长期以来人们一直在努力让机器人变得更像人类，但机器人的具体化如何影响用户对失败的看法仍然很大程度上尚未被探索。在本文中，我们通过评估具体化和故障严重程度对人们的行为及其对机器人的感知的影响，扩展了先前关于机器人故障的工作。我们的研究结果表明，当使用智能扬声器实施例时，故障会对用户频繁与设备交互的意图产生负面影响，但在使用类人机器人实施例时则不会。此外，用户在感知智力和社交存在方面对类人机器人的评价显着更高。我们的结果进一步表明，在更严重的情况下，人类相似性会分散注意力并且不利于互动。根据定量发现，我们讨论了在引导任务中发生的机器人故障中体现的优点和缺点。
The increasing use of robots in real-world applications will inevitably cause users to encounter more failures in interactions. While there is a longstanding effort in bringing human-likeness to robots, how robot embodiment affects users' perception of failures remains largely unexplored. In this paper, we extend prior work on robot failures by assessing the impact that embodiment and failure severity have on people's behaviours and their perception of robots. Our findings show that when using a smart-speaker embodiment, failures negatively affect users' intention to frequently interact with the device, however not when using a human-like robot embodiment. Additionally, users significantly rate the human-like robot higher in terms of perceived intelligence and social presence. Our results further suggest that in higher severity situations, human-likeness is distracting and detrimental to the interaction. Drawing on quantitative findings, we discuss benefits and drawbacks of embodiment in robot failures that occur in guided tasks.
影响因子：
4.7
作者：
Salem, Maha;Eyssel, Friederike;Joublin, Frank
通讯作者：
Joublin, Frank