Subscribing to Transparency: Trust-Building Within Virtual Newsrooms on Slack
Subscribing to Transparency: Trust-Building Within Virtual Newsrooms on Slack
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DOI：
10.1080/17512786.2020.1778507
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发表时间：
2020-06-16
影响因子：
2.1
通讯作者：
Moran, Rachel E.
中科院分区：
文献类型：
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作者：
Moran, Rachel E.
在线协作软件(OCS)，最引人注目的是Slack平台，已经嵌入到现代新闻编辑室的基础设施中，为新闻编辑室提供了一种灵活和创新的方式来协调其工作流程和跨地理距离进行通信。最近，几家媒体尝试了如何将该平台向受众开放，以努力建立社区，并在新闻制作中提供透明度。本文利用一家新闻编辑部与Slack的这种实验的案例研究，以探索新闻人物试图建立消费者信任背后的规范性假设，以及像Slack这样的技术干预可以在多大程度上帮助实现更大的信任目标。分析指出了几个新出现的趋势，即通过提高透明度追求信任的局限性，关系信任可以如何帮助试图扩大其渠道的新闻工作者，以及外部技术平台的使用如何在新闻制作的虚拟空间内构建关系。
Online Collaborative Software (OCS), most notably the platform Slack, have become embedded in the infrastructure of modern newsrooms affording a flexible and innovative way for newsrooms to coordinate their workflows and communicate across geographical distance. More recently, several media outlets have experimented with how the platform can be opened up to their audiences in an effort to build community and provide transparency in their newsmaking. This article utilizes a case study of one newsroom's such experimentation with Slack in order to explore the normative assumptions behind newsmakers attempts to build consumer trust and the extent to which technological interventions like Slack can help achieve aims of greater trust. Analysis points towards several emergent trends, namely the limitations of pursuing trust through enhanced transparency, the ways in which relational trust can assist newsmakers attempting to grow their outlets and how the use of external technological platforms structures relationships within virtual spaces of newsmaking.