Perceived input control on digital platforms: a mixed-methods investigation of web-browser platforms
Perceived input control on digital platforms: a mixed-methods investigation of web-browser platforms
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DOI：
10.1080/12460125.2020.1815440
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发表时间：
2020-09
影响因子：
3.4
通讯作者：
Evgheni Croitor;Martin Adam;Alexander Benlian
中科院分区：
文献类型：
--
作者：
Evgheni Croitor;Martin Adam;Alexander Benlian
第三方互补者的互补产品和服务已成为数字平台成功和可持续发展的基石之一。为了理解这些互补者及其互补者如何以及为什么决定为数字平台做出贡献，信息系统（IS）研究非常关注控制模式对塑造平台治理的影响。然而，人们仍然缺乏对一种广泛应用但尚未得到充分研究的控制模式的因果效应的理解，即输入控制（即在进入数字平台的生态系统之前筛选和整理互补物及其互补物的一套机制）。特别是，现存的文献在很大程度上忽略了互补相关和互补相关输入控制之间的区别。使用顺序混合方法的方法，本文首先提供了一个定量研究的结果，从114个Web浏览器扩展开发人员的调查，调查假设的关系，然后提供了一个定性研究的基础上半结构化的采访，22个开发人员，以确认和补充以前发现的关系。这两项研究提供了一致的支持的主张，即互补相关和互补相关的输入控制的负面影响互补的持续意图和感知有用性和满意度调解这些影响。因此，我们的论文有助于IS治理研究主要通过（1）概念上区分互补相关和互补相关的输入控制和（2）揭示其对关键互补信念，态度和行为意图的独特影响。此外，我们的论文提供了一些见解，可以帮助平台提供商有效地管理其筛选和把关流程，以确保其数字平台的成功和可持续性。
ABSTRACT Complementary products and services of third-party complementors have become one of the cornerstones for the success and sustainability of digital platforms. To understand how and why these complementors and their complements decide to contribute to digital platforms, Information Systems (IS) research has paid considerable attention to the effects of control modes on shaping platform governance. However, there is still a lack of understanding of the causal effects of a widely applied, yet under-examined control mode, namely input control (i.e. the set of mechanisms that screen and sort out complementors and their complements before entering the digital platform’s ecosystem). In particular, extant literature has largely ignored the distinction between complementor-related and complement-related input control. Using a sequential mixed-methods approach, this paper first provides results of a quantitative study from a survey with 114 web-browser extension developers to investigate hypothesised relationships, then provides a qualitative study based on semi-structured interviews with 22 developers to confirm and complement the formerly found relationships. Both studies provide consistent support for the assertion that both complementor-related and complement-related input control negatively affects complementors’ continuance intentions and that perceived usefulness and satisfaction mediate these effects. As such, our paper contributes to IS governance research primarily by (1) conceptually distinguishing between complementor-related and complement-related input control and (2) uncovering their distinct effects on critical complementor beliefs, attitudes and behavioural intentions. Moreover, our paper offers insights that can help platform providers to effectively manage their screening and gatekeeping processes for the success and sustainability of their digital platforms.