Effects of client interviewers on client-reported satisfaction with mental health services
Effects of client interviewers on client-reported satisfaction with mental health services
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DOI：
10.1176/ps.50.7.961
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发表时间：
1999-07-01
影响因子：
3.8
通讯作者：
Goering, P
中科院分区：
文献类型：
--
作者：
Clark, CC;Scott, EA;Goering, P
一项在两个门诊设施进行的研究比较了两种收集客户对病例管理者和医生提供的心理健康服务满意度数据的方法。根据客户的意见，开发了满意度调查工具。共有120名客户被随机指定接受一名工作人员或一名客户的访谈。来自这两个设施的客户都报告了高水平的满意度，无论采访者的类型。客户在接受客户访谈员的访谈时，给予极负面答复的人数要多得多。两组之间没有发现差异的整体满意度从病例管理员或医生收到的服务。
A study at two outpatient facilities compared two methods of collecting data on client satisfaction with mental health services provided by case managers and by physicians. A satisfaction survey instrument was developed with input from clients. A total of 120 clients were randomly assigned to be interviewed by either a staff member or a client. Clients from both facilities reported high levels of satisfaction regardless of the type of interviewer. Clients gave a significantly greater number of extremely negative responses when they were interviewed by client interviewers. No difference between the two groups was found in overall satisfaction with services received from case managers or physicians.