Towards an agent-based model using a hybrid conceptual modelling approach: A case study of relationship conflict within large enterprise system implementations
Towards an agent-based model using a hybrid conceptual modelling approach: A case study of relationship conflict within large enterprise system implementations
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DOI：
10.1080/17477778.2022.2122741
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发表时间：
2022-09-15
影响因子：
2.5
通讯作者：
Williams，R. A.
中科院分区：
文献类型：
--
作者：
Williams，R. A.
在社会技术系统计算模型的设计和开发中，一个经常被忽视的活动是开发一个全面的概念模型，定义模型的范围，包括参与者、技术资源、环境和抽象层次。具体到大型IT和IS实施的建模，这就带来了额外的挑战，即处理与项目范围和实施过程有关的定性信息，沿着与项目资源的社会网络有关的定量和定性信息，以及由它们之间的相互作用产生的紧急行为。我们的方法涉及到多范式混合研究，开发一个跨学科的混合模型的关系冲突在企业系统的实现。我们确定，软系统方法论，社会网络分析，统一建模语言是运筹学，社会科学和软件工程的互补方法，提供了一个强大的技术组合，以开发复杂的社会技术系统的混合概念模型。
An often-overlooked activity within the design and development of computational models for socio-technical systems, is the development of a comprehensive conceptual model defining the scope of the model with respect to actors, technical resources, environment and abstraction level. With specific reference to modelling large IT and IS implementations, this incurs the added challenges of dealing with qualitative information relating to project scope and implementation processes, along with quantitative and qualitative information regarding the social network of the project resources and emergent behaviours that result from interactions between them. Our approach involves a Multi-Paradigm Hybrid Study to develop a Cross-Disciplinary Hybrid Model of relationship conflict within an enterprise system implementation. We identify that Soft Systems Methodology, Social Network Analysis, Unified Modelling Language are complementary approaches from Operational Research, Social Sciences and Software Engineering, that provide a powerful combination of techniques to develop hybrid conceptual models of complex socio-technical systems.