How Historical and Social Comparisons Influence Bureaucratic Decision Making: A Survey Experiment of Managers
How Historical and Social Comparisons Influence Bureaucratic Decision Making: A Survey Experiment of Managers
复制标题
历史和社会比较如何影响官僚决策：管理者的调查实验
DOI：
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发表时间：
2019
期刊：
影响因子：
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通讯作者：
Sean Nicholson
中科院分区：
文献类型：
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作者：
Sean Webeck;Sean Nicholson
摘要管理者如何利用绩效信息是公共管理研究中最突出的课题之一。从最近几项关于公民使用绩效信息的研究中获得灵感，我们采用行为方法来理解参考依赖对管理者对绩效信息解释的影响。具体来说，我们在职业经理人的样本中进行了两个实验，这使我们能够测试社会和历史比较是否会影响受访者如何解释绩效信息。结果表明，将客观绩效指标设定为相对于同行或竞争对手组织较差，会导致管理者对组织整体绩效的评价明显低于接受相同指标但没有比较框架的对照组管理者。研究结果支持了人们对社会比较重要性的预期，尤其是在偏离参照点的情况下。前沿空中管制官……
AbstractThe ways in which managers use performance information is among the most salient topics in the study of public management. Drawing inspiration from several recent studies on the use of performance information by citizens, we adopt a behavioral approach to understand the influence of reference dependence on the interpretation of performance information by managers. Specifically, we run two experiments in a sample of professional managers, which allows us to test whether social and historical comparisons influence how respondents interpret performance information. The results suggest that framing an objective performance metric as poor relative to peer or competitor organizations leads managers to rate overall organizational performance significantly lower than managers in a control group who received the same metric, but no comparative frame. The results support expectations about the importance of social comparisons, particularly in the case of negative deviations from the reference point. The fac...