TOWARD A THEORY OF PATIENT SATISFACTION
TOWARD A THEORY OF PATIENT SATISFACTION
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DOI：
10.1016/0277-9536(82)90311-2
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发表时间：
1982-01-01
影响因子：
5.4
通讯作者：
LINDERPELZ, S
中科院分区：
文献类型：
--
作者：
LINDERPELZ, S
尽管在卫生保健文献中广泛关注患者或客户的满意度，但一直没有明确定义这一概念，也没有系统考虑其决定因素和后果。本文提出的满意度的定义来源于Fishbein和Ajzen的态度理论和工作满意度研究。在各种可能的决定因素，病人的满意度与医疗保健是他/她的态度和看法之前，经历的照顾，回顾相关的社会科学理论，我们假设五个这样的社会心理变量，影响满意度。目前试图定义病人满意度的概念，并假设它的一些决定因素可以被视为第一步，在建立一个理论的病人满意度。
Despite the widespread concern in health care literature with patients'—or clients'—satisfaction there has been no explicit definition of that concept nor systematic consideration of its determinants and consequences. The definition of satisfaction proposed here is derived from Fishbein and Ajzen's attitude theory and from job satisfaction research. Among the various probable determinants of a patient's satisfaction with health care are his/her attitudes and perceptions prior to experiencing that care; after reviewing relevant social science theories, we hypothesize five such social psychological variables which affect satisfaction ratings. The present attempt to define the concept patient satisfaction and to hypothesize some of its determinants can be regarded as first steps in building a theory of patient satisfaction.