Collaboration management by smart voice messaging for physical and adaptive intelligent services
Collaboration management by smart voice messaging for physical and adaptive intelligent services
复制标题
通过智能语音消息进行协作管理，以实现物理和自适应智能服务
DOI：
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
Taro Sugihara
中科院分区：
文献类型：
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作者：
N. Uchihira;Sunseong Choe;K. Hiraishi;Kentaro Torii;Tetsuro Chino;Y. Hirabayashi;Taro Sugihara
鉴于正在从传统工业社会向作为服务社会的后工业社会转型，无疑需要提高服务的效率和质量。特别是，我们专注于物理和适应性智能服务(PAI服务)，如护理和护理，在这些服务中，效率和质量对老龄化社会至关重要。在这些PAI服务中，必须由多个人协作来提供服务，并且需要一个协作支持系统。本文提出了一个协同支持系统的信息监控模型，并在此模型的基础上开发了一个智能语音消息系统。该模型的一个假设是，基于对客户情况和任务流程的了解，可以利用适当的信息共享来提高服务的效率和质量。然后从信息监控的角度提出了包括上述假设在内的几个假设，通过现场测试、虚拟现场测试和仿真进行验证，并给出了一些初步的实验结果。
In light of the ongoing transformation from a traditional industrial society to a post-industrial society as a service society, it is unquestionably required to improve efficiency and quality of services. Especially, we focus on physical and adaptive intelligent services (PAI services) like nursing and caregiving where efficiency and quality are critical for an aging society. In these PAI services, several people have to collaborate to provide services, and a collaboration support system would be necessary. This paper proposes an information supervisory control model for a collaboration support system; furthermore, we have developed a smart voice messaging system based on this model. This model has a hypothesis that appropriate information sharing based on awareness of clients situation and task processes can be utilized and effective for improving efficiency and quality of services. We then formulate several hypotheses including the above one to be examined through field tests, virtual field tests, and simulation from the perspective of information supervisory control, and show some preliminary experimental results.