In search of facilitating citizens' problem solving: public libraries' collaborative development of services with related organizations
In search of facilitating citizens' problem solving: public libraries' collaborative development of services with related organizations
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发表时间：
2011-03
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通讯作者：
N. Ikeya;Shunsaku Tamura;M. Miwa;M. Koshizuka;Seiichi Saito;Yumiko Kasai
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作者：
N. Ikeya;Shunsaku Tamura;M. Miwa;M. Koshizuka;Seiichi Saito;Yumiko Kasai
导言。本文试图了解日本公共图书馆在组织和使用商业信息服务方面的价值星座，这种服务是由不同的利益相关者与图书馆共同开发的，他们追求为人们解决问题提供支持。方法。不仅对用户和图书馆管理员进行了深入访谈，还对参与组织这项服务的专门组织的成员进行了深入访谈。分析。对录音访谈进行了转录和分析，以确定如何与各组织协作设计和实施新的一套服务。由于分析的目的是确定参与设计、管理和使用服务的人所承认的价值，因此采用了民族方法论方法，因为这种方法适合于理解活动中蕴含的实际推理。结果。确定了设计服务的两种方法(即价值星座)，一种是面向参考服务的方法，参考服务位于商业信息服务的中心，并对其进行改造；另一种是专门服务，即面向方案的方法，其组织方式更多地依赖于外部专家。在使用商业信息服务时，也确定了对不同价值的不同强调。结论。将仔细检查价值星座作为组织和使用服务的一部分，似乎是系统地了解和告知实际服务使用这类服务的适当方式。
Introduction. The paper attempts to understand value constellations in organising and using the business information service that was recently developed by various stakeholders with libraries who were in pursuit of supporting people's problem solving in Japanese public libraries. Method. In-depth interviews were conducted not only with users and librarians, but also with members from specialised organizations who participated in organising the service. Analysis. Tape-recorded interviews were transcribed and analysed to identify how the new set of services were designed and implemented in collaboration with organizations. Because the analysis was aimed to identify values recognised by those involved in designing, managing and using the services, an ethnomethodological approach was adopted as the approach is appropriate for understanding practical reasoning embedded in activities. Results. Two approaches (i.e. value constellations) in designing the service were identified, one is reference service oriented approach, where the reference service is located at the centre of the business information service and its transformation is carried out; and the other is specialised service, programme-oriented approach, where the service is organized with more reliance on outside specialists. Different emphases on various values were also identified in using the business information service. Conclusions. Close examination of value constellations as part of organizing and using the service seem to be an appropriate way to systematically understand and inform the actual services in relation to the use of such services.