The work to make a network work: studying CSCW in action
The work to make a network work: studying CSCW in action
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使网络发挥作用的工作：研究 CSCW 的实际应用
DOI：
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发表时间：
1994
期刊：
影响因子：
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通讯作者：
J. Bowers
中科院分区：
文献类型：
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作者：
J. Bowers
本文报告了一个实地研究的采购，实施和使用的局域网专门运行CSCW相关的应用程序在英国的一个组织。的中央政府。在这一特定情况下，该网络遇到了一些困难，由于各种原因遭到潜在用户的抵制，多次面临退出服务的危险，（在编写本报告时）仅部分使用。该研究指出，一个项目，以引入计算机支持协同工作的实际组织可能面临的问题，并提供了一系列的概念，以帮助管理这些问题的复杂性。在这样做的时候，本文增加和扩展了以前的研究CSCW工具在行动中，但也认为，从外地的经验，应该用来重新组织CSCW的研究议程。
This paper reports on a field study of the procurement, implementation and use of a local area network devoted to running CSCW-related applications in an organization within the U.K.'s central government. In this particular case, the network ran into a number of difficulties, was resisted by its potential users for a variety of reasons, was faced with being withdrawn from service on a number of occasions and (at the time of writing) remains only partly used. The study points to the kinds of problems that a project to introduce computer support for cooperative work to an actual organization is likely to face and a series of concepts are offered to help manage the complexity of these problems. In so doing, this paper adds to and extends previous studies of CSCW tools in action but also argues that experience from the field should be used to re-organise the research agenda of CSCW.