Office Management Competencies Model Based on Industrial Perspectives
Office Management Competencies Model Based on Industrial Perspectives
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基于行业视角的办公室管理能力模型
DOI：
10.26668/businessreview/2023.v8i8.3099
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发表时间：
2023
影响因子：
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通讯作者：
Yosep Hernawan
中科院分区：
文献类型：
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作者：
E. Suryadi;T. Inayati;Rasto;F. J. Islamy;Yosep Hernawan
目的：本论文的目的是根据毕业生将工作的行业，探索他们应该具备的能力。本研究还提出了一个行业中办公室管理方面的能力模型，并根据组织的教育背景和管理水平对这些能力和活动进行了分类。
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理论框架：本研究使用的文献来源众多。然而，我们强调办公室管理中所要求的工作描述(Hollis-Turner；2015和Maynard；1967)。
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设计/方法/方法：我们收集了几篇关于办公室能力的横向文章，我们还通过采访三名有经验的办公室专业人士收集了基本数据。我们使用关键系统启发式方法来构建答案，并构建办公室能力模型。
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发现：这项研究的结果是两个方面的。首先，对办公室管理领域能力的探索在行业视角与大学或学校教授的能力之间存在几个差异，包括应该在毕业生仍在中学或大学时教授的软技能能力。第二个结果是构建了对学术界和产业界都有重大贡献的模型。
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研究、实际和社会影响：我们建议学术界将从构建的模型中学习和适应，以避免未来对办公室能力的误解。未来，更多的办公室研究将丰富确定课程的资源，特别是在办公室管理方面。
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原创性/价值：这项研究的结果强调，虽然办公室可以变成虚拟办公室，但仍然需要管理办公室的能力。因此，这项研究从印度尼西亚的行业角度出发，可以用来重新设计大学和学校的课程。
Purpose: this paper’s purpose is to explore competencies that should be acquired by graduates according to industries that they will work for. This study also proposes a model for competencies for office management aspect in industries and the categorization of these competencies and activities based on not only the education background but also the management level in an organization.
Theoretical framework: The literature used in this study consists of many sources. However, we emphasize on the work description that is required in office management (Hollis-Turner; 2015 and Maynard; 1967).
Design/methodology/approach: We gathered several cross-sectional articles on office competencies, and we also collected primary data through interviews with three experienced professionals in offices. We use critical systems heuristics to structure the answers, as well as construct the model of office competencies.
Findings: The results of this research are two folds. First, the exploration of office management field competencies has several discrepancies between industrial perspectives and what are taught at the university or school, including soft skill competencies that should be given when graduates were still in school or university. Second result is the model is constructed that has significant contribution for the academic and industrial aspects.
Research, Practical & Social implications: We would suggest that academic world would learn and adapt from the model constructed to avoid future misconception on office competencies. In the future, more office research will enrich the resources to determine the curriculum especially in office management.
Originality/value: The result of this study emphasizes that while office can be changed into virtual offices, the competencies to run an office are still needed. Hence, this study shows the perspective from industries in Indonesia that can be used for curriculum redesign in universities and schools.