Emotional Labour and Wellbeing: What Protects Nurses?
Emotional Labour and Wellbeing: What Protects Nurses?
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DOI：
10.3390/healthcare4040089
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发表时间：
2016-12-01
期刊：
影响因子：
2.8
通讯作者：
Leggetter, Sandra
中科院分区：
文献类型：
--
作者：
Kinman, Gail;Leggetter, Sandra
虽然同情心护理对患者有广泛的好处，但对医护人员来说，它可能会在情感上要求很高。这可能是一个特殊的问题，对于那些很少有经验的照顾角色。本研究利用工作需求-资源模式探讨护生“情绪劳动”与情绪衰竭的关系。根据三重匹配原则--当工作要求、资源和结果处于同一质量范围内时，互动效应更有可能发生--情感支持和以情感为中心的应对的保护作用（即，情绪发泄）在情绪劳动和耗竭之间的关系进行了探讨。在线问卷调查完成了351名学生护士在医疗机构的工作经验。情绪劳动和情绪衰竭之间存在着很强的正相关，并且发现情绪支持和情绪集中应对的调节作用。如何帮助学生和合格的护士发展所需的情感弹性，以保护他们的福祉，同时提供高质量的同情心照顾病人被认为是。
Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role. This study utilises the job demands-resources model to examine links between "emotional labour" and emotional exhaustion in student nurses. In line with the triple-match principle-whereby interactive effects are more likely when job demands, resources, and outcomes are within the same qualitative domain-the protective role of emotional support and emotion-focused coping (i.e., emotional venting) in the relationship between emotional labour and exhaustion is also explored. An online questionnaire was completed by 351 student nurses with experience working in healthcare settings. A strong positive relationship was found between emotional labour and emotional exhaustion, and some support was found for the moderating effects of emotional support and emotion-focused coping. Ways to help student and qualified nurses develop the emotional resilience required to protect their wellbeing, while providing high-quality compassionate care to patients are considered.