Trust without touch: jumpstarting long-distance trust with initial social activities-猫眼课题宝

DOI：

10.1145/503376.503402

发表时间：

2002-04

期刊：

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

影响因子：

通讯作者：

中科院分区：

其他

文献类型：

作者：

Jun Zheng;Elizabeth S. Veinott;Nathan D. Bos;J. Olson;G. Olson

当人们需要建立信任时，计算机介导的通信（CMC）被认为不足。但是，如果人们在使用CMC之前见面，他们互相信任，请通过触摸建立信任。在这里，我们表明，如果参与者没有事先见面，而是通过网络从事各种熟悉的活动，那么信任就比他们事先做任何事情都要高得多，几乎和上一次会议一样好。使用文字聊天来结识几乎和开会一样好，甚至看到一张图片总比没有好

Computer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. If, however, people meet before using CMC, they trust each other, trust being established through touch. Here we show that if participants do not meet beforehand but rather engage in various getting-acquainted activities over a network, trust is much higher than if they do nothing beforehand, nearly as good as a prior meeting. Using text-chat to get acquainted is nearly as good as meeting, and even just seeing a picture is better than nothing

Trust without touch: jumpstarting long-distance trust with initial social activities

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