Exploring Interaction with Remote Autonomous Systems using Conversational Agents

Exploring Interaction with Remote Autonomous Systems using Conversational Agents
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使用会话代理探索与远程自治系统的交互

DOI:
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发表时间:
2019
期刊:
Conference on Designing Interactive Systems
影响因子:
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通讯作者:
H. Hastie
H. Hastie
中科院分区:
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文献类型:
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作者:
D. A. Robb;José Lopes;Stefano Padilla;A. Laskov;Javier Chiyah;Xingkun Liu;Jonatan Scharff Willners;N. Valeyrie;K. Lohan;David Lane;P. Patrón;Y. Pétillot;M. Chantler;H. Hastie

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自动驾驶车辆和机器人越来越多地被部署到能源领域、搜救和军事领域的偏远、危险环境中。因此,人类需要与这些机器人互动来监控它们的任务,例如检查和修理海上风力涡轮机。对话代理可以提高态势感知和透明度,同时成为快速、简洁地传达关键信息的免提媒介。作为此类系统以用户为中心的设计的一部分,我们对 12 名海洋研究科学家和工程师进行了深入的沉浸式定性研究,并与原型会话代理进行交互。我们的结果揭示了对自然语言交互的适当内容和风格的见解,并且从这项研究中,我们得出了九项设计建议,为未来远程自治系统的会话代理设计提供信息。
Autonomous vehicles and robots are increasingly being deployed to remote, dangerous environments in the energy sector, search and rescue and the military. As a result, there is a need for humans to interact with these robots to monitor their tasks, such as inspecting and repairing offshore wind-turbines. Conversational Agents can improve situation awareness and transparency, while being a hands-free medium to communicate key information quickly and succinctly. As part of our user-centered design of such systems, we conducted an in-depth immersive qualitative study of twelve marine research scientists and engineers, interacting with a prototype Conversational Agent. Our results expose insights into the appropriate content and style for the natural language interaction and, from this study, we derive nine design recommendations to inform future Conversational Agent design for remote autonomous systems.
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发表时间: 2017-08
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