Patient Satisfaction With Geriatric Psychiatry Services via Video Teleconference
Patient Satisfaction With Geriatric Psychiatry Services via Video Teleconference
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DOI：
10.1016/j.jagp.2019.08.020
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发表时间：
2020-04-01
影响因子：
7.2
通讯作者：
O'Hara, R.
中科院分区：
文献类型：
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作者：
Hantke, Nathan;Lajoy, M.;O'Hara, R.
目的：本研究的目的是调查患者对通过视频远程保健提供的老年精神疾病服务的满意度。方法：参与者包括居住在社区的老年退伍军人，他们通过远程保健接受太平洋西北和美国西南部地区的老年精神病学服务。参与者完成了一项基于纸质的调查，在完成了两次与老年精神病医生的药物管理访问后，检查了服务的满意度。结果：大多数参与者(90%)报告喜欢甚至更喜欢老年心灵感应，尽管对大多数患者来说这是一种新的经历。83%的参与者报告说，接受远程心理咨询服务的人与面对面观看的人相同(n=30)或更好(n=3)。参与者每次访问平均节省168英里(平均值和标准差=59.2；范围2-480)。结论：目前的研究结果表明，老年人接受并普遍满意远程心理咨询服务。这种护理方式增加了获得专科护理的机会，减少了旅行困难。
Objective: The objective for the current study is to examine patient satisfaction with geropsychiatry services provided via video telehealth. Methods: Participants included community-dwelling older Veterans receiving geriatric psychiatry services via telehealth across regions of the Pacific Northwest and Southwestern United States. Participants completed a paper-based survey examining satisfaction with services following the completion of two medication management visits with a geropsychiatrist. Results: The majority of participants (90%) reported liking or even preferring geriatric telepsychiatry, despite the experience being novel for the majority of patients. Eighty-three percent of participants reported that receiving telegeropsychiatry services was the same (n = 30) or better (n = 3) than being seen in-person. Participants saved an average of 168 driving miles (means and standard deviations = 59.2; range 2-480) each visit. Conclusion: The findings of the current study suggest that older adults accept and are broadly satisfied with telegeropsychiatry services. This modality of care increased access to specialty care and decreased travel hardship.