The ISSUE methodology for quantifying benefits from information systems
The ISSUE methodology for quantifying benefits from information systems
复制标题
量化信息系统效益的 ISSUE 方法
DOI：
10.1108/09576059910256259
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发表时间：
1999
期刊：
影响因子：
--
通讯作者：
G. Doukidis
中科院分区：
文献类型：
--
作者：
G. Giaglis;Nikolaos A. Mylonopoulos;G. Doukidis
信息系统效益评价是信息系统投资评价中的一个重要的实际问题。在简要回顾了本质的IS好处，我们认为，增量测量方法可以帮助一个组织获得定量估计预期的IS对业务绩效的影响。这种方法应从信息系统直接带来的可量化效益开始，然后逐步考虑更多的无形和间接影响。我们建议，业务流程模拟可以是一种有效的技术，在应用这种方法，我们提出了一种方法，将增量，迭代业务流程建模和模拟到五个实际步骤。为了说明这种方法，我们提出了一个案例来衡量电子数据交换引入的库存管理的潜在改进，并讨论了进一步研究和发展的可行性和方向的问题。
The assessment of information systems (IS) benefits is an important practical problem in IS investment appraisal. After briefly reviewing the nature of IS benefits, we argue that an incremental measurement approach can help an organisation obtain quantitative estimates of expected IS impacts on business performance. Such an approach should start from quantifiable benefits directly attributable to the information system and then gradually consider more intangible and indirect effects. We suggest that Business Process Simulation can be an effective technique in applying this approach and we present a methodology that incorporates incremental, iterative business process modelling and simulation into five practical steps. To illustrate this approach, we present a case of measuring the potential improvements in inventory management introduced by electronic data interchange and discuss issues of feasibility and directions for further research and development.