Clinician Satisfaction with Rapid Adoption and Implementation of Telehealth Services During the COVID-19 Pandemic
Clinician Satisfaction with Rapid Adoption and Implementation of Telehealth Services During the COVID-19 Pandemic
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DOI：
10.1089/tmj.2020.0575
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发表时间：
2021-02-19
影响因子：
4.7
通讯作者：
Hilty, Donald M.
中科院分区：
文献类型：
--
作者：
Gentry, Melanie T.;Puspitasari, Ajeng J.;Hilty, Donald M.
背景资料：为了研究临床医生对视频远程医疗作为COVID-19大流行期间提供心理健康服务的一种方式的可接受性、适当性/适用性和可行性的看法。材料和方法：使用先前验证的测量方法，对2020年3月至6月期间视频远程医疗访问的满意度和实施经验进行了27个Likert问题的心理健康临床医生调查。193名临床医生中共有112人完成了调查（58.0%），包括精神科医生、心理学家、实习生（即，居民和研究员），先进的实践提供者，和持牌心理健康顾问。临床医生报告了高水平的可接受性，可行性和适当的视频远程医疗，他们还报告了高水平的满意度与视频远程医疗访问。79岁半（79.5%）报告说，他们的病人似乎对视频远程医疗访问非常满意，（95.5%）的临床医生回答说，他们希望视频远程医疗访问在未来至少占其实践的25%。精神卫生临床医生对实施视频远程保健访问表现出积极的态度，对这种护理的满意度很高，并表示对继续将这种模式作为临床实践的重要组成部分有浓厚的兴趣。结论：这项研究表明了精神卫生临床医生在COVID-19大流行期间接受新技术以扩大获得护理的能力。结果表明，远程健康很可能成为未来临床实践的一个组成部分。
Background: To examine clinician perspectives on the acceptability, appropriateness/suitability, and feasibility of video telehealth as a way to deliver mental health services during the COVID-19 pandemic.Materials and Methods: Mental health clinicians were surveyed with 27 Likert questions, using previously validated measures, on satisfaction and implementation experience with video telehealth visits between March and June 2020.Results: A total of 112 of 193 clinicians completed the survey (58.0%), including psychiatrists, psychologists, trainees (i.e., residents and fellows), advanced practice providers, and licensed mental health counselors. Clinicians reported high levels of acceptability, feasibility, and appropriateness of video telehealth; they also reported high levels of satisfaction with video telehealth visits. Seventy-nine and a half (79.5%) reported that their patients seemed highly satisfied with video telehealth visits, and 107 (95.5%) of clinicians responded that they would like video telehealth visits to represent at least 25% of their practice in the future.Discussion: Mental health clinicians showed positive attitudes toward the implementation of video telehealth visits, high levels of satisfaction with this care, and indicated strong interest in continuing this modality as a significant portion of clinical practice.Conclusion: This study demonstrates the ability of mental health clinicians to embrace new technology to expand access to care during the COVID-19 pandemic. Results indicate that telemental health is likely to be an integral part of clinic practice in the future.