The Mysterious Art and Science of Knowledge-Worker Performance
The Mysterious Art and Science of Knowledge-Worker Performance
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知识工作者绩效的神秘艺术与科学
DOI：
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发表时间：
2002
期刊：
影响因子：
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通讯作者：
S. Cantrell
中科院分区：
文献类型：
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作者：
T. Davenport;R. Thomas;S. Cantrell
早在1959年，彼得·德鲁克就坚持认为，需要更多地关注知识工作和从事这种工作的人。40多年后，这个主题仍然缺乏弗雷德里克·泰勒或亨利·福特；充其量，它已经被威廉·莫里斯和意大利未来主义者的近似者探索过了？对19世纪末20世纪初的工业发展表示理解的艺术家。
本着一个世纪前关注工业主义的艺术家的精神，但着眼于更多的科学进步，作者们花了一年多的时间调查知识工人表演的奥秘。在这个过程中，他们意识到，在认识到知识型员工作为一个整体的重要性以及如何区分他们作为个体之前，组织无法开始增加他们对是什么让知识型员工变得有效的理解。在这篇文章中，作者探讨了公司正在努力解决的五个关键问题，然后开发了一个框架，以帮助组织更清楚地思考如何提高其知识型员工的绩效。
As far back as 1959, Peter Drucker insisted on the need to pay more attention to knowledge work and the people doing such work. More than 40 years later, the subject still lacks its Frederick Taylor or Henry Ford; at best, it has been explored by approximations of William Morris and the Italian Futurists ? artists who expressed an understanding of industrial developments in the late 19th and early 20th centuries.
In the spirit of the artists concerned with industrialism a century ago, but with an eye toward more scientific advances, the authors spent more than a year investigating the mysteries of knowledge-worker performance. In the process, they realized that organizations can't begin to increase their understanding of what makes knowledge workers effective until they recognize the importance of such workers as a whole and how to differentiate among them as individuals. In this article, the authors explore five key issues that companies are struggling with and then develop a framework to help organizations think more clearly about how to improve the performance of their knowledge workers.