Identifying key challenges and needs in digital mental health moderation practices supporting users exhibiting risk behaviours to develop responsible AI tools: the case study of Kooth.
Identifying key challenges and needs in digital mental health moderation practices supporting users exhibiting risk behaviours to develop responsible AI tools: the case study of Kooth.
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DOI：
10.1007/s43545-022-00532-3
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发表时间：
2022
期刊：
影响因子：
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通讯作者：
Middleton, Stuart E
中科院分区：
文献类型：
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作者：
Nichele, Elena;Lavorgna, Anita;Middleton, Stuart E
以心理健康和福祉为目的的数字平台越来越普遍，可以帮助各年龄段表现出风险行为（如自我伤害、饮食失调）的用户，为支持弱势用户开辟了新的领域。这项研究源于一个更大的项目，该项目探讨了负责任的人工智能解决方案如何扩大现有的人工调节方法，并更好地针对寻求帮助或从事在线风险行为的年轻人进行有针对性的干预。本研究旨在更好地了解版主和数字咨询师的挑战和需求，即“幕后”。通过这个案例研究，作者打算为开发负责任的人工智能工具做出贡献，这些工具适合目的，并更好地理解挑战。重点在于Kooth.com，这是英国领先的免费在线保密服务，通过其在线网络和伪匿名数字平台为英国年轻人提供咨询和情感健康支持。
Digital platforms for mental health and wellbeing purposes have become increasingly common to help users exhibiting risk behaviours (e.g. self-harming, eating-related disorders) across all ages, opening new frontiers in supporting vulnerable users. This study stems from a larger project, which explores how responsible AI solutions can up-scale existing manual moderation approaches and better target interventions for young people who ask for help or engage in risk behaviours online. This research aims to better understand the challenges and needs of moderators and digital counsellors, i.e. the ‘behind the scenes’. Through this case study, the authors intend to contribute to the development of responsible AI tools that are fit for purpose and better understand the challenges. The key focus lies on Kooth.com, the UK’s leading free online confidential service offering counselling and emotional wellbeing support to young people in the UK through its online web-based and pseudo-anonymous digital platform.