Letting go
Letting go
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DOI：
10.1145/2468356.2468422
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发表时间：
2013
期刊：
影响因子：
--
通讯作者：
Coles-Kemp L
中科院分区：
文献类型：
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作者：
Coles-Kemp L
这项研究的重点是被监狱分开的家庭社区。无论交付机制如何，该社区的某些部分都不会参与向其提供的支持。在这项研究中，我们使用社区信息学的参与式设计方法来探讨为什么有些人不参与所提供的支持，以及服务设计提高参与度的潜力。在这个社区中，在线服务交付是一种用于提供信息和支持的方法，因此采用社区信息学视角有助于为在线和离线服务设计提供信息。本文探讨了使用四种参与式设计原则来提高参与的程度和质量：放弃控制、分割、情境和设想控制。在研究的第一阶段，我们发现分段参与者群体之间的反馈原则如何有助于理解整个社区的服务设计需求，并且是社区信息学和服务设计的一项潜在技术，可以提高社区服务设计的输入质量。
The focus of this study is a community of families separated by prison. Some parts of this community do not engage with the support offered to it, regardless of delivery mechanism. In this study, we used a participatory design approach to community informatics to explore why some do not engage with the support offered and the potential for service design to increase engagement. This is a community where on-line service delivery is a method used to deliver information and support and so taking a community informatics lens helps to inform both on and off-line service design. This paper explores the use of four participatory design principles selected to improve the extent and quality of participation: ceding control, segmentation, situation and envisioning control. In this first phase of the study we discovered how the principle of feedback between segmented participant groups helps to develop an understanding of the service design needs for the whole community and is a potential technique for community informatics and service design in general to improve the quality of input to community service design.