Understanding Digital Checklist Use Through Team Communication.
Understanding Digital Checklist Use Through Team Communication.
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通过团队沟通了解数字清单的使用。
DOI：
10.1145/3334480.3382817
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发表时间：
2020
期刊：
影响因子：
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通讯作者：
Sarcevic,Aleksandra
中科院分区：
文献类型：
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作者：
Mastrianni,Angela;Kulp,Leah;Mapelli,Emily;Sarcevic,Aleksandra
在一个复杂的、以团队为基础的工作环境中引入技术支持，需要研究团队合作对技术使用的影响。在本文中，我们提出了我们在创伤复苏环境下的团队沟通的初步分析，我们部署了一个数字清单，以支持创伤团队领导指导患者护理。通过分析15次复苏的语音记录、核对表交互日志和视频，我们确定了在基于团队的多步骤任务过程中使用核对表所产生的几个紧张关系。紧张包括将正在进行的任务标记为完成的错误，由于错过通信而无法标记完成的任务，无法记录计划的任务，以及难以记录动态值。根据这些发现，我们讨论了动态的、基于团队的活动的检查表设计的设计含义。
Introducing technology support in a complex, team-based work setting requires a study of teamwork effects on technology use. In this paper, we present our initial analysis of team communications in a trauma resuscitation setting, where we deployed a digital checklist to support trauma team leaders in guiding patient care. By analyzing speech transcripts, checklist interaction logs, and videos of 15 resuscitations, we identified several tensions that arose from the use of a checklist in a team-based process with multi-step tasks. The tensions included incorrect markings of in-progress tasks as completed, failure to mark completed tasks due to missed communications, failure to record planned tasks, and difficulties in recording dynamic values. From these findings, we discuss design implications for checklist design for dynamic, team-based activities.