Tactical technical communication in communities: legitimizing community-created user-generated instructions
Tactical technical communication in communities: legitimizing community-created user-generated instructions
复制标题
社区中的战术技术沟通：使社区创建的用户生成的指令合法化
DOI：
10.1145/3328020.3353927
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发表时间：
2019
期刊：
影响因子：
--
通讯作者：
Lehua Ledbeter
中科院分区：
文献类型：
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作者：
Avery C. Edenfield;Lehua Ledbeter
用户创建的指南，或“自己动手”（DIY）类型的在线程序性话语，为受众提供了获取重要知识的途径，同时使他们能够绕过传统的把关机制。一些弱势群体必须进一步颠覆或“入侵”机构，以获得他们在排斥或压迫政策下生存所需的信息。在本文中，我们提供原始数据，以使这些社区所做的工作合法化，同时也挑战了成功设计的界限。Edenfield分享了他对跨性别者DIY激素替代疗法（HRT）医疗信息共享实践的研究。莱德贝特对YouTube美容社区的研究包括收集和分析YouTube上用户生成的化妆教程，以及采访自认为是社区成员的女性。这两项研究都促使人们重新思考创建成功的教学指南意味着什么。我们建议的战略，以避免机构占用这些社区的工作，并确定社区空间和边界，可以保护边缘化个人的福祉。
User-created guides, or the "do-it-yourself" (DIY) genre of online procedural discourse, offer their audience access to vital knowledge while allowing them to bypass traditional gatekeeping mechanisms. Some vulnerable communities must further subvert or "hack" institutions to gain access to information that they need to survive exclusive or oppressive policies. In this article, we present original data in an effort to legitimize the work these communities have done while also challenging the boundaries of what constitutes successful design. Edenfield shares his research of medical information-sharing practices of DIY hormone replacement therapy (HRT) for trans individuals. Ledbetter's study of YouTube's beauty community involved collecting and analyzing user-generated makeup tutorials on YouTube as well as interviewing women who self-identify as members of the community. Both studies prompt a reconsideration of what it means to create successful instructional guides. We suggest strategies for avoiding institutional appropriation of these communities' work and for identifying community spaces and the borders that can protect the wellbeing of marginalized individuals.