Knowledge Intensive, Technical and Other Services: Patterns of Competitiveness and Innovation Compared
Knowledge Intensive, Technical and Other Services: Patterns of Competitiveness and Innovation Compared
复制标题
知识密集型、技术型和其他服务：竞争和创新模式比较
DOI：
10.1080/09537320220133848
复制
发表时间：
2002
影响因子：
3.4
通讯作者：
C. Hipp
中科院分区：
文献类型：
--
作者：
B. Tether;C. Hipp
从一个大规模的调查的经验证据，本文探讨了德国服务企业之间的创新和竞争力的来源模式。其目的是调查这些模式如何在不同的服务，特别是如何知识密集型和技术服务公司不同的服务更普遍。分析发现，服务业企业的产品定制化程度较高，尤其是知识密集型和技术服务型企业，其创新活动也相对更倾向于产品创新。知识密集型公司和技术服务公司也在信息通信技术方面投入更多资金，而其他服务公司则在非信通技术方面投入大量资金。因此，在所审查的公司集团之间发现了很大的多样性，但在集团内部也存在着很大的多样性。服务研究的一个严峻挑战是提高我们对这种多样性的理解。
Drawing on empirical evidence from a wide-scale survey, this paper examines patterns of innovation and sources of competitiveness amongst German service firms. The purpose is to investigate how these patterns differ across services, and in particular how knowledge intensive and technical service firms differ from services more generally. The analysis finds a high degree of customization in the output of service firms, especially amongst the knowledge intensive and technical service firms, the innovation activities of which are also relatively more oriented to product innovation. Knowledge intensive and technical service firms also invest more heavily in information communication technologies, whilst other services invest heavily in non-ICTs. Thus significant diversity is found between the groups of firms examined, but much diversity also exists within the groups. A serious challenge for research on services is to improve our understanding of this diversity.