Communicating Next-Generation 911 with local 911 professionals: Preliminary recommendations
Communicating Next-Generation 911 with local 911 professionals: Preliminary recommendations
复制标题
DOI：
10.1109/procomm48883.2020.00023
复制
发表时间：
2020-07
期刊：
影响因子：
--
通讯作者：
R. Grace;Jessica Kropczynski
中科院分区：
文献类型：
--
作者：
R. Grace;Jessica Kropczynski
下一代911（NG911）基础设施将取代旨在支持固定电话911呼叫者语音服务的模拟系统，取而代之的是基于IP的数字系统，该系统将允许智能手机用户通过语音、文本、图像和流媒体视频“呼叫”911。这篇简短的论文报告了在2019年911早期部署者峰会上进行的研讨会的结果，在此期间，来自美国各地的当地911专业人员反思了与采用NG911基础设施，特别是多媒体911服务相关的优势，劣势，机遇和威胁。研讨会参与者指出，NG 911将加剧长期存在的问题，包括非紧急呼叫量高，员工保留率低，以及心理支持不足，而多媒体911呼叫的涌入，包括那些带有图形图像的呼叫，可能会恶化。与此同时，与会者希望利用当地现有资源来缓解这些问题，并利用NG911基础设施提供的新机会。利用这些研究结果，初步建议，以改善信息资源提供给当地的911专业人员采用NG911系统的有效和高效的多媒体911服务。
Next-Generation 911 (NG911) infrastructure will replace analog systems designed to support voice services for landline 911 callers with digital, IP-based systems that will allow smartphone users to “call” 911 via voice, text, image, and streaming video. This brief paper reports findings from a workshop conducted at the 2019 911 Early Adopters’ Summit, during which local 911 professionals from across the United States reflected on strengths, weaknesses, opportunities, and threats associated with the adoption of NG911 infrastructure and, in particular, multimedia 911 services. Workshop participants pointed to long-standing issues NG911 stands to exacerbate, including high non-emergency call volumes, poor staff retention, and inadequate psychological support which the influx of multimedia 911 calls, including those with graphic imagery, may worsen. At the same time, participants looked to local, existing resources to mitigate these issues and exploit new opportunities afforded through NG911 infrastructure. Using these findings, preliminary recommendations are offered to improve information resources available to local 911 professionals adopting NG911 systems for effective and efficient multimedia 911 services.