The "Questions to Ask About Your Medicines" campaign - An evaluation of pharmacists and the public's response
The "Questions to Ask About Your Medicines" campaign - An evaluation of pharmacists and the public's response
复制标题
DOI：
10.1097/00005650-199803000-00017
复制
发表时间：
1998-03-01
期刊：
影响因子：
3
通讯作者：
Enlund, H
中科院分区：
文献类型：
--
作者：
Airaksinen, M;Ahonen, R;Enlund, H
目标.本研究的目的是评估世界卫生组织/欧洲制药论坛“关于药品的问题”活动对芬兰社区药店患者咨询的影响。通过将基线调查结果与实施后3个月和12个月的调查结果进行比较，评估了运动的影响。研究方法包括观察药剂师与客户的互动，然后对客户进行个人访谈。主要的积极结果是提供信息的方式，因为咨询变得更加个性化，对客户表现出更多的同情，匆忙不那么明显。该活动并没有增加询问问题的客户数量，在整个活动中，6%的客户至少询问了一个药学问题。信息主要是由药剂师主动提供的，大约40%的人至少接受了一些口头咨询，主要是关于如何使用药物。约10%的客户已获提供书面资料。药师自发提供的口头或书面信息没有变化。该活动旨在为芬兰药店的患者咨询制定国家和地方标准。需要进一步努力改变咨询的内容和提供情况。
OBJECTIVES. The purpose of this study was to assess the impact of the WHO/EuroPharm Forum "Questions to Ask About Your Medicines" campaign on patient counseling in Finnish community pharmacies.METHODS. The impact of the campaign was assessed by comparing the baseline findings with those at 3 months and 12 months after the implementation. The research methods involved observation of pharmacist-customer interactions, followed by personal interview of the customer.RESULTS. The main positive outcome was the manner in which information was provided, as the counseling became more customized, more empathy was shown toward the customer, and haste was less obvious. The campaign did not increase the number of customers asking questions, with 6% asking at least one pharmacotherapeutic question throughout the campaign. Information was given mostly on the pharmacists' initiative, with approximately 40% receiving at least some oral counseling, mostly regarding how to use the medicine. Approximately 10% of the customers were provided with written information. No change was observed in the pharmacists' spontaneous provision of oral or written information.CONCLUSIONS. The campaign was an attempt to set national and local standards for patient counseling in Finnish pharmacies. Further efforts are needed to change the content and availability of counseling.