Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals' Perceptions about Their Implementation and Adequate Management
Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals' Perceptions about Their Implementation and Adequate Management
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DOI：
10.3390/ijerph17145112
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发表时间：
2020-07-01
影响因子：
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通讯作者：
Arrogante, Oscar
中科院分区：
文献类型：
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作者：
Jimenez-Rodriguez, Diana;Santillan Garcia, Azucena;Arrogante, Oscar
为应对新冠肺炎大流行，迅速发展了视频会诊等医疗保健模式，以提供安全的医疗保健，并将传播风险降至最低。本研究旨在探讨西班牙医护人员对实施视讯会诊的看法。根据53名专业人员的证词，出现了与确定的四个主题有关的不同类别：视频会诊的好处(对专业人员、患者和卫生系统的好处，以及与电话相比)、负面方面(新技术所固有的以及被认为与专业人员疏远的风险)、与实施视频会诊相关的困难(技术困难、缺乏技术技能以及专业人员和患者拒绝使用视频会诊)，以及需要培训(技术、非技术和社交-情感技能，以及适应技术技能)。此外，受访者表示，这一新的保健模式可能会扩展到更广泛的患者和临床环境。因此，由于视频会诊正变得越来越普遍，建议卫生政策和系统支持这种保健方式，促进其实施，并保证其可操作性、平等机会和质量。
In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals' perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality.