Factors Contributing to Dropping-out in an Online Health Community: Static and Longitudinal Analyses
Factors Contributing to Dropping-out in an Online Health Community: Static and Longitudinal Analyses
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发表时间：
2016
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通讯作者：
Shaodian Zhang;Noémie Elhadad
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作者：
Shaodian Zhang;Noémie Elhadad
辍学，指的是当一个人放弃干预，是常见的基于互联网的研究以及在线健康社区。社区促进者和健康研究人员对这种现象很感兴趣，因为它通常表明对社区的不满和/或未能提供预期的好处。在这项研究中，我们提出了一种方法来识别辍学成员从一个大型的公共在线乳腺癌社区。然后，我们定量研究什么纵向因素的参与与辍学。我们的实验结果表明，辍学成员讨论诊断和治疗相关的主题比其他主题。此外，在退出社区之前，辍学成员往往会发起更多的讨论，但没有得到其他成员的充分回应。我们还讨论了我们的研究结果和辍学成员识别的挑战的影响。这项研究有助于进一步了解社区参与，并开辟了一些未来的研究问题。
Dropping-out, which refers to when an individual abandons an intervention, is common in Internet-based studies as well as in online health communities. Community facilitators and health researchers are interested in this phenomenon because it usually indicates dissatisfaction towards the community and/or its failure to deliver expected benefits. In this study, we propose a method to identify dropout members from a large public online breast cancer community. We then study quantitatively what longitudinal factors of participation are correlated with dropping-out. Our experimental results suggest that dropout members discuss diagnosis- and treatment-related topics more than other topics. Furthermore, in the time before withdrawing from the community, dropout members tend to initiate more discussions but do not receive adequate response from the other members. We also discuss implications of our results and challenges in dropout-member identification. This study contributes to further understanding community participation and opens up a number of future research questions.