Perceived workplace mistreatment: Case of Latina hotel housekeepers
Perceived workplace mistreatment: Case of Latina hotel housekeepers
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DOI：
10.3233/wor-162467
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发表时间：
2017-01-01
影响因子：
2.3
通讯作者：
Lemke, Michael Kenneth
中科院分区：
文献类型：
--
作者：
Hsieh, Yu-Chin (Jerrie);Onmez, Sevil S.;Lemke, Michael Kenneth
背景技术背景：Latina酒店管家的社会阶层，性别，种族/民族，国籍，和美国移民身份使他们特别容易受到工作场所aberration.Objective：我们试图揭示一系列的政策和人际关系相关的虐待拉美裔酒店管家在美国东南部雇用的75个当地酒店，其中包括4-星星，3-星星，2-星星，和1-星星属性。这项民族志研究涉及27个拉丁裔酒店管家的深度访谈。使用半结构化的深入访谈指南，参与者接受采访，直到收集的数据达到饱和。数据进行编码，以探索主题和关系的管家的工作环境，并厚这些环境的描述developed.RESULTS：参与者的工作经验范围从1到15年，所有，但一个无法达到全职状态，并支付每小时7.25美元和8.00美元之间。与政策有关的现象，如工资低、没有带薪病假或加班、没有适当的清洁工具或保护设备，都被拉丁裔旅馆管家视为虐待形式。人际虐待的形式主管偏袒，不公平的工作分配，有偏见的分配清洁用品，不尊重，和言语虐待，由于种族也perceived.CONCLUSIONS：拉丁裔酒店管家忍受虐待，影响他们的心理和身体的职业健康。我们提供建议，以尽量减少工作场所的虐待和改善拉丁美洲酒店管家的福祉。
BACKGROUND: Latina hotel housekeepers' social class, gender, race/ethnicity, nationality, and United States immigration status render them particularly vulnerable to workplace mistreatment.OBJECTIVE: We sought to reveal the array of policy-and interpersonal-related mistreatment experienced by Latina hotel housekeepers in the southeastern United States employed at 75 local hotels which included 4-star, 3-star, 2-star, and 1-star properties.METHODS: This ethnographic study involved 27 in-depth interviews with Latina hotel housekeepers. Using semi-structured in-depth interview guides, participants were interviewed until collected data reached saturation. Data were coded to explore themes and relationships for the housekeepers' work environments, and thick descriptions of these environments were developed.RESULTS: Participants ranged in work experience from 1 to 15 years, with all but one unable to reach full-time status, and were paid between $ 7.25 and $ 8.00 per hour. Policy-related phenomena, such as low pay, lack of paid sick leave or overtime, and absence of appropriate cleaning tools or protective equipment were all perceived as forms of mistreatment by Latina hotel housekeepers. Interpersonal mistreatment in the form of supervisor favoritism, unfair work assignments, biased allocation of cleaning supplies, disrespect, and verbal abuse due to ethnicity was also perceived.CONCLUSIONS: Latina hotel housekeepers endure mistreatment that impacts their psychosocial and physical occupational health. We provide recommendations to minimize workplace mistreatment and improve well-being of Latina hotel housekeepers.