Does Context Matter for the Type of Performance-Related Behavior of Public Service Motivated Employees?:
Does Context Matter for the Type of Performance-Related Behavior of Public Service Motivated Employees?:
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DOI：
10.1177/0734371x15591036
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发表时间：
2017-12
影响因子：
3.9
通讯作者：
N. V. Loon
中科院分区：
文献类型：
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作者：
N. V. Loon
实证研究发现，公共服务动机与个人绩效之间存在正相关关系。然而，目前还不清楚公共服务动机的员工在行为方面做了什么，使他们表现。此外，它是不确定的PSM是否激励员工在不同的情况下类似的行为。本研究将绩效概念化为一个多维构念，探讨了PSM与自我报告产出、服务结果、回应性和民主结果行为之间的关系。使用结构方程模型的调查数据，从459名员工在人员改变（服务生产，旨在改变用户）和461名员工在人员处理（服务监管，分类，处理用户）组织，结果表明，PSM是与所有性能相关的行为在人员改变组，但既不输出，也不响应在人员处理组。因此，PSM与行为的关系可能会有所不同。
Empirical studies have found a positive relationship between public service motivation (PSM) and individual performance. However, it is unclear what public service motivated employees are doing in terms of behavior that makes them perform. Moreover, it is uncertain whether PSM inspires similar behaviors among employees in different contexts. Conceptualizing performance as a multidimensional construct, this study investigates the relationship between PSM and self-reported output, service outcome, responsiveness, and democratic outcome behaviors. Using structural equation modeling on survey data from 459 employees in people-changing (service production, aimed at changing the user) and 461 employees in people-processing (service regulation, categorizing, and processing users) organizations, the results show that PSM is related to all performance-related behaviors in the people-changing group, but neither to output nor responsiveness in the people-processing group. PSM’s relationship to behavior may thus diff...