Using social media to call for help in Hurricane Harvey: Bonding emotion, culture, and community relationships
Using social media to call for help in Hurricane Harvey: Bonding emotion, culture, and community relationships
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DOI：
10.1016/j.ijdrr.2019.101212
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发表时间：
2019-08-01
影响因子：
5
通讯作者：
Murthy, Dhiraj
中科院分区：
文献类型：
--
作者：
Li, Jing;Stephens, Keri K.;Murthy, Dhiraj
社交媒体在灾难救援中发挥着关键作用，当人们需要救援或想要建立邻里关系时，它可以促进支持感。使用半结构化访谈的人受飓风哈维在大休斯敦地区，我们解决了我们的研究问题，社会支持的概念。使用照片启发分析和持续比较分析，从数据中出现了三个首要主题，这些数据表明社会支持在这种情况下如何发挥作用：（1）赞赏帖子是一种情感支持形式;（2）资源是一种工具支持形式;（3）乐于助人是一种信息支持形式。重要的是，这些支持功能不是孤立的，它们可以出现在一个明确的要求，作为一个预期的需要，并作为一个紧急反应，以不同形式的社会支持。我们还发现了一些支持跨文化差异的证据，特别是考虑到我们的中国受访者更喜欢使用微信请求资源和救援，而其他非中国受访者主要使用Facebook。此外，我们发现邻里关系得到加强，社会支持通过社交媒体传播。
Social media plays a key role in disaster rescues, and it can facilitate feelings of support when people need rescue or want to tap into neighborhood relationships. Using semi-structured interviews of people affected by Hurricane Harvey in the Greater Houston area, we addressed our research questions around notions of social support. Using photo elicitation analysis and constant comparison analysis, three overarching themes emerged from the data that inform how social support functions in this context: (1) appreciation posts are a form of emotional support; (2) resources are a form of instrumental support; and (3) helpfulness is a form of informational support. Importantly, these support functions are not isolated, and they can appear in response to an explicit request, as an anticipated need, and as an emergent reaction to a different form of social support. We also find some support for intercultural differences especially considering that our Chinese respondents preferred to use WeChat to request resources and rescues, while other non-Chinese respondents predominately used Facebook. In addition, we found that neighborhood relationships were strengthened, and social support was spread through social media.