Moving from Outputs to Outcomes: A Review of the Evolution of Performance Measurement in the Human Service Nonprofit Sector
Moving from Outputs to Outcomes: A Review of the Evolution of Performance Measurement in the Human Service Nonprofit Sector
复制标题
从产出转向成果：人类服务非营利部门绩效衡量演变的回顾
DOI：
10.1080/03643107.2011.599305
复制
发表时间：
2011
期刊：
影响因子：
--
通讯作者：
K. Cooney
中科院分区：
文献类型：
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作者：
Kristen Lynch;K. Cooney
在整个人类服务领域，资助者、执行董事和项目经理都面临着通过可衡量的成果来证明有效性的压力。虽然业绩衡量往往被视为供资者强加的行政负担，有损于直接服务，但人们日益认为，业绩衡量对实现影响至关重要。本文运用制度理论和资源依赖理论相结合的概念框架，考察了人类服务组织面临的实地层面的压力，并回顾了非营利组织应对这些压力的研究。在研究了社会测量的关键创新之后，包括变化逻辑模型理论，结果标准化项目和计算社会价值的趋势，以及从数据驱动的社会创新努力中吸取的经验教训，提出了研究和实践的未来方向。
Across the human service field, funders, executive directors, and program managers are faced with pressures to demonstrate effectiveness through measurable outcomes. Although performance measurement is often seen as an administrative burden imposed by funders to the detriment of direct service, it is increasingly accepted as crucial to achieving impact. Using a conceptual framework combining institutional theory and resource dependency theory, this article examines the field-level pressures facing human service organizations and reviews the research on nonprofit-level responses to these pressures. After an examination of key innovations in social measurement, including the theory of change logic model, outcome standardization projects, and trends in calculating social value, as well as lessons learned from data-driven social innovation efforts, future directions in research and practice are proposed.