Work experiences on MTurk: Job satisfaction, turnover, and information sharing
Work experiences on MTurk: Job satisfaction, turnover, and information sharing
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DOI：
10.1016/j.chb.2015.08.031
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发表时间：
2016-01-01
影响因子：
9.9
通讯作者：
Pury, Cynthia L. S.
中科院分区：
文献类型：
--
作者：
Brawley, Alice M.;Pury, Cynthia L. S.
亚马逊的机械土耳其人(MTurk)是一个在线工作市场，请求者在这里发布人类智能任务(HITS)，让工人完成，并获得不同的报酬。过去的研究侧重于将MTurk作为研究参与者的来源进行的社会和行为科学研究的质量和普适性。然而，MTurk和其他众包平台也体现了极短期合同工作的趋势。我们运用产业组织心理学的原理，对MTurk员工的工作满意度、信息共享和离职进行了调查。我们还报告了影响员工满意度的最好和最差的请求者行为(例如，建立关系、不公平的薪酬)。正如预期的那样，员工满意度一直与离职负相关，这表明这一传统变量在MTurk工作环境中的作用类似。然而，很少有传统的工作满意度预测指标是重要的，这意味着可能需要新的业务定义或全新的变量，以充分了解众包工人的经历。同事之间的友谊一直预示着员工之间的信息共享。这项研究的发现有助于从I-O心理学的角度理解众包员工的经历，也有助于研究人员将MTurk作为一种招聘工具。(C)2015爱思唯尔有限公司。保留所有权利。
Amazon's Mechanical Turk (MTurk) is an online marketplace for work, where Requesters post Human Intelligence Tasks (HITs) for Workers to complete for varying compensation. Past research has focused on the quality and generalizability of social and behavioral science research conducted using MTurk as a source of research participants. However, MTurk and other crowdsourcing platforms also exemplify trends toward extremely short-term contract work. We apply principles of industrial organizational (I 0) psychology to investigate MTurk Worker job satisfaction, information sharing, and turnover. We also report the top best and worst Requester behaviors (e.g., building a relationship, unfair pay) that affect Worker satisfaction. Worker satisfaction was consistently negatively related to turnover as expected, indicating that this traditional variable operates similarly in the MTurk work context. However, few of the traditional predictors of job satisfaction were significant, signifying that new operational definitions or entirely new variables may be needed in order to adequately understand the experiences of crowdsourced workers. Coworker friendships consistently predicted information sharing among Workers. The findings of this study are useful for understanding the experiences of crowdsourced workers from the perspective of I-O psychology, as well as for researchers using MTurk as a recruitment tool. (C) 2015 Elsevier Ltd. All rights reserved.