Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data
Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data
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DOI：
10.1287/isre.1040.0022
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发表时间：
2004-06
期刊：
影响因子：
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通讯作者：
J. Karimi;T. Somers;Y. Gupta
中科院分区：
文献类型：
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作者：
J. Karimi;T. Somers;Y. Gupta
今天，组织比以往任何时候都面临着在更不确定和更具竞争力的环境下处理大量信息的任务。本研究运用信息系统和组织理论，探讨环境不确定性和任务特性对数据用户满意度的影响。来自77位首席执行官和166位高级管理人员的回应是匹配的，他们是IS的最终用户。偏最小二乘法表明，环境的不确定性对任务特征有积极的影响。任务特征对用户对数据的满意度有直接和中介的影响。我们的研究结果还表明，用户对数据的满意度可以更好地理解重叠的IS和组织理论，而不是通过处理不相交的领域的主题。本文最后讨论和影响的研究人员和从业人员。
Today, more than ever before, organizations are faced with the task of processing volumes of information under more uncertain and more competitive environments. This study investigates the impact of environmental uncertainty and task characteristics on user satisfaction with data by using IS and organizational theories. Responses were matched from 77 CEOs and 166 senior managers, who were end users of IS. The partial least squares technique indicated that environmental uncertainty has a positive impact on task characteristics. Task characteristics have a direct and mediating impact on user satisfaction with data. Our findings also demonstrated that user satisfaction with data could be better understood by overlapping IS and organizational theories, rather than by treating the subject matter in disjoint fields. The paper concludes with discussions and implications for researchers and practitioners.