Trauma-Informed Computing: Towards Safer Technology Experiences for All
Trauma-Informed Computing: Towards Safer Technology Experiences for All
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DOI：
10.1145/3491102.3517475
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发表时间：
2022-04
期刊：
影响因子：
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通讯作者：
Janet X. Chen;Allie McDonald;Yixin Zou;Emily Tseng;Kevin A. Roundy;Acar Tamersoy;F. Schaub;Thomas Ristenpart;Nicola Dell
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文献类型：
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作者：
Janet X. Chen;Allie McDonald;Yixin Zou;Emily Tseng;Kevin A. Roundy;Acar Tamersoy;F. Schaub;Thomas Ristenpart;Nicola Dell
创伤是与可能经历高度创伤的社区有关的深层研究的身体，情感或心理伤害。创伤和创伤性压力反应为人们的技术经历提供了新的见解，我们提出了一个框架 - 框架，框架 - 信息是信息的计算，我们会适应并展示如何应用六个关键的创伤性计算方法：安全：安全：安全。通过特定的示例，我们描述了如何在计算研究和实践的四个领域应用创伤信息：用户体验研究与设计，安全与隐私，人工智能与机器学习以及科技公司的组织文化。采用创伤信息计算将为所有用户带来利益，而不仅仅是那些经历创伤的用户。
Trauma is the physical, emotional, or psychological harm caused by deeply distressing experiences. Research with communities that may experience high rates of trauma has shown that digital technologies can create or exacerbate traumatic experiences. Via three vignettes, we discuss how considering the possible effects of trauma and traumatic stress reactions provides an explanatory lens with new insights into people’s technology experiences. Then, we present a framework—trauma-informed computing—in which we adapt and show how to apply six key principles of trauma-informed approaches to computing: safety, trust, peer support, collaboration, enablement, and intersectionality. Through specific examples, we describe how to apply trauma-informed computing in four areas of computing research and practice: user experience research & design, security & privacy, artificial intelligence & machine learning, and organizational culture in tech companies. We conclude by discussing how adopting trauma-informed computing will lead to benefits for all users, not only those experiencing trauma.