Children's services in the iron cage of performance management: street-level bureaucracy and the spectre of Švejkism
Children's services in the iron cage of performance management: street-level bureaucracy and the spectre of Švejkism
复制标题
绩效管理铁笼中的儿童服务：街头官僚机构和奥韦克主义幽灵
DOI：
10.1111/j.1468-2397.2009.00716.x
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发表时间：
2010
影响因子：
1.9
通讯作者：
Wastell D
中科院分区：
文献类型：
--
作者：
Wastell D
Wastell D，白色S，Broadhurst K，Peckover S，Pithouse A.绩效管理铁笼中的儿童服务：街道一级的官僚机构和ŠvejkismInt J Soc Welfare的幽灵2010：19：310-320 © 2010作者，期刊汇编© 2010 Blackwell Publishing Ltd和International Journal of Social Welfare.最近的英国政府改革引入了一系列措施来规范儿童福利实践，随着专业工作越来越多地被结构化为嵌入信息技术的正式流程。这引发了对职业自由裁量权受到侵蚀的明显担忧。使用利普斯基的街头官僚的概念，我们报告的民族志研究，探讨社会工作者如何组织他们的实践中的绩效管理的气氛。明确的迹象表明，削弱自由裁量权，反映了转向管理模式的控制。令人关切的是，出现了一种形式上顺从的行为模式，即遵守组织法的文字，但没有真正的承诺。借鉴哈谢克著名讽刺作品中的反英雄，我们将这种形式的消极抵抗称为“Švejkism”。虽然显示了过度的管理权力的荒谬，这种行为最终是功能失调的组织，一个替代的治理模式，专业价值观的基础上，简要概述。
Wastell D, White S, Broadhurst K, Peckover S, Pithouse A. Children's services in the iron cage of performance management: street‐level bureaucracy and the spectre of ŠvejkismInt J Soc Welfare 2010: 19: 310–320 © 2010 The Author(s), Journal compilation © 2010 Blackwell Publishing Ltd and International Journal of Social Welfare.Recent UK government reforms have introduced a range of measures to regulate practice in child welfare, with professional work increasingly structured into formal processes embedded in information technology. This prompts obvious anxieties about the erosion of professional discretion. Using Lipsky's concept of the street‐level bureaucrat, we report on an ethnographical study examining how social workers organise their practice in an atmosphere of performance management. Clear indications of attenuated discretion are revealed, reflecting the shift to a managerial model of control. Of concern is the emergence of a pattern of formally conformant behaviour in which the letter of the organisational law is obeyed but without genuine commitment. Drawing on the anti‐hero of Hašek's celebrated satire, we denote this form of passive resistance ‘Švejkism’. While showing up the absurdities of excessive managerial power, such behaviours are ultimately dysfunctional for the organisation; an alternative governance paradigm, based on professional values, is briefly outlined.