The Risk of Polite Misunderstandings
The Risk of Polite Misunderstandings
复制标题
礼貌误解的风险
DOI：
10.1177/0963721411418472
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发表时间：
2011
影响因子：
7.2
通讯作者：
Wim De Neys
中科院分区：
文献类型：
--
作者：
Jean‐François Bonnefon;A. Feeney;Wim De Neys
我们回顾的证据表明，礼貌税的心理资源，并创造混乱的真正意义上的互动。虽然这种混淆在低风险情况下可能有用，但在高风险情况下可能会产生负面甚至危险的后果，例如在紧急情况下驾驶飞机或帮助患者决定治疗方案。不幸的是，高风险的情况下，特别有利于基于礼貌的误解。虽然在高风险的情况下，不鼓励礼貌的政策正在进行实证评估，我们建议，需要研究的非语言线索，帮助人们消除歧义礼貌的声明。
We review evidence showing that politeness taxes mental resources and creates confusion about what is truly meant during interactions. While this confusion can be useful in low-stakes situations, it can have negative, even dangerous consequences in high-stakes situations such as flying a plane in an emergency or helping a patient decide on a course of treatment. Unfortunately, high-stakes situations are especially conducive to politeness-based misunderstandings. Although policies that discourage politeness in high-stakes situations are undergoing empirical assessment, we suggest that research is needed on the nonverbal cues that help people disambiguate polite statements.