Older Adults' Deployment of 'Distrust'
Older Adults' Deployment of 'Distrust'
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DOI：
10.1145/3196490
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发表时间：
2018-09-01
影响因子：
3.7
通讯作者：
Hanson, Vicki L.
中科院分区：
文献类型：
--
作者：
Knowles, Bran;Hanson, Vicki L.
老年人在讨论数字技术时经常使用不信任的概念，并且很容易假设不信任是最新技术使用调查中老年人吸收减少的主要原因。为了帮助理解不信任对收养行为的影响，我们与老年人进行了焦点小组讨论，探讨老年人如何，在什么情况下，以及对数字技术表达不信任的影响。我们的研究结果表明，不信任与老年人围绕技术（非）使用的实际决策并不特别相关。在我们的研究中，老年人使用不信任的语言，将围绕数字技术的讨论扩展到与价值观相关的更大问题。这表明，将不信任视为不使用的预测因素（例如，在技术接受模型研究中）可能是唯一没有帮助的老年人的情况下，因为它缩小了技术接受和信任的讨论，以干扰问题，当他们使用的不信任涉及到更广泛的关注。同样，采用技术不应被视为信任或认可技术可接受性的表示。老年人使用而不信任为如何设计真正可接受的数字技术提供了重要的见解。
Older adults frequently deploy the concept of distrust when discussing digital technologies, and it is tempting to assume that distrust is largely responsible for the reduced uptake by older adults witnessed in the latest surveys of technology use. To help understand the impact of distrust on adoption behavior, we conducted focus groups with older adults exploring how, in what circumstances, and to what effect older adults articulate distrust in digital technologies. Our findings indicate that distrust is not especially relevant to older adults' practical decision making around technology (non-)use. The older adults in our study used the language of distrust to open up discussions around digital technologies to larger issues related to values. This suggests that looking to distrust as a predictor of non-use (e.g., in Technology Acceptance Model studies) may be uniquely unhelpful in the case of older adults, as it narrows the discussion of technology acceptance and trust to interactional issues, when their use of distrust pertains to much wider concerns. Likewise, technology adoption should not be viewed as indicative of trust or an endorsement of technology acceptability. Older adults using-while-distrusting offers important insights into how to design truly acceptable digital technologies.