Clarifications and question specificity in synchronous social Q&A
Clarifications and question specificity in synchronous social Q&A
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同步社交 Q 中的澄清和问题特异性
DOI：
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发表时间：
2013
期刊：
影响因子：
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通讯作者：
S. Dumais
中科院分区：
文献类型：
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作者：
Makoto P. Kato;Ryen W. White;J. Teevan;S. Dumais
同步社交问答(Q&A)系统通过即时消息将人们与其他人联系起来，帮助他们找到答案。为了理解这样的系统如何快速有效地建立卓有成效的联系，我们分析了从一个工作中的企业社交问答系统收集的对话。我们发现，当提问者从不明确的问题开始(例如，“我需要邮件访问方面的帮助”)时，他们会收到澄清请求、扩展的对话和糟糕的响应。为了解决这一问题，我们正在Q&A系统中实施和部署支持，以促进更完整的问题，减少澄清的需要，并使提问者和回答者都受益。
Synchronous social question-and-answer (Q&A) systems help people find answer by connecting them with others via instant messaging. To understand how such systems can quickly and effectively establish fruitful connections, we analyze conversations collected from a working enterprise social Q&A system. We show that when askers start with underspecified questions (e.g., "I need help with mail access"), they receive clarification requests, extended dialogs, and poor responses. To address this we are implementing and deploying support within a Q&A system to foster more complete questions, reduce the need for clarification, and benefit both askers and answerers.