Work and affective outcomes of social media use at work: a daily-survey study
Work and affective outcomes of social media use at work: a daily-survey study
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DOI：
10.1080/09585192.2021.2012711
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发表时间：
2021-12
期刊：
影响因子：
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通讯作者：
Bin Wang;Yijing Liao;Meng Chen;Liangting Zhang;Jing Qian
中科院分区：
文献类型：
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作者：
Bin Wang;Yijing Liao;Meng Chen;Liangting Zhang;Jing Qian
尽管社交媒体在工作场所被广泛使用，但只有有限的研究解决了社交媒体在工作中的使用如何影响员工的工作和情感结果。基于自我监管的观点，本研究提出，在工作中使用社交媒体会导致干扰和拖延，从而降低员工的工作投入；个人会因为工作投入减少而感到内疚。本研究用经验样本方法（ESM）检验了提出的理论模型，超越了社交媒体使用文献中主要的人际设计。招募了155名全职员工，并要求他们报告连续10个工作日的日常经历，最终获得了1165个数据点。结果表明，日常工作中使用社交媒体会通过拖延对工作投入产生消极的间接影响，同时也会通过打断和拖延对内疚产生积极的间接影响。本研究有助于阐明在工作中使用社交媒体与员工成果之间的潜在机制，并通过将内疚作为在工作场所使用社交媒体的心理成本来丰富文献。
Abstract Despite the wide use of social media in the workplace, only limited research has addressed how social media use at work would influence employees’ work and affective outcomes. Building upon the self-regulatory perspective, the current study proposes that social media use at work will induce interruptions and procrastination, which in turn will reduce employees’ work engagement; individuals then will show the feeling of guilt because of decreased work engagement. This study examines the proposed theoretical model with an experience sample methodology (ESM), moving beyond predominant between-person designs in the social media use literature. 155 full-time employees were recruited and asked to report their daily experiences for ten consecutive workdays, finally resulting in 1165 data points at the within-person level. Results showed that daily social media use at work exerted a negative indirect effect on work engagement via procrastination, and it also had a positive indirect effect on guilt via interruption and procrastination. This study helps to elucidate the underlying mechanisms between social media use at work and employee outcomes, as well as enriching the literature by examining guilt as the psychological cost of using social media in the workplace.