Using critical incident technique (CIT) to capture the voice of the student
Using critical incident technique (CIT) to capture the voice of the student
复制标题
使用关键事件技术 (CIT) 捕捉学生的声音
DOI：
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发表时间：
2009
期刊：
影响因子：
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通讯作者：
Lynn Sudbury
中科院分区：
文献类型：
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作者：
J. Douglas;R. McClelland;John Davies;Lynn Sudbury
目的-本研究的目的是比较关键事件技术(CIT)在高等教育中收集学生反馈的使用与更传统和更常用的问卷调查方法。设计/方法/方法-调查包括对传统上用来收集高等教育学生反馈的标准的自我完成、多问题的“勾选框”定量调查问卷的批判性评估，以及在高等教育背景下测试的更定性的关键事件技术。这一评估得到了现有文献的回顾，以确定两种反馈方法的优缺点，并对使用两种调查工具从大学生那里收集的数据进行了比较。然后得出关于这两种方法的价值的结论。比较的标准是调查工具的设计和管理，收集的数据的分析和质量，最后是潜在的有用信息。
Purpose – The aim of this paper is to compare the use of critical incident technique (CIT) for gathering student feedback in higher education (HE) with the more traditional and commonly used questionnaire survey method.Design/methodology/approach – The investigation involved a critical evaluation of the standard self‐completion, multi‐question “tick‐box” quantitative survey questionnaire traditionally employed to collect student feedback in HE, against the more qualitative critical incident technique that was tested within the HE context. This evaluation was supported by a review of the extant literature to determine the advantages and disadvantages of both feedback methods and a comparison of the data gathered from university students using both survey instruments. Conclusions were then drawn regarding the value of both methods. The criteria used for the comparison were the design and administration of the survey instruments, analysis and quality of the data collected, and finally, the potential usefulne...