HCI, Civic Engagement & Trust
HCI, Civic Engagement & Trust
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DOI：
10.1145/2702123.2702255
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发表时间：
2015-04
期刊：
影响因子：
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通讯作者：
Mike Harding;Bran Knowles;N. Davies;M. Rouncefield
中科院分区：
文献类型：
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作者：
Mike Harding;Bran Knowles;N. Davies;M. Rouncefield
人们普遍认为，普及技术将鼓励和促进公民与民政当局之间的伙伴关系，使个人能够在公民规划、服务提供和基础设施管理方面发挥更大作用。然而，目前，公民参与技术的持续使用和感知价值仍然很低，因为系统开发人员对设计空间的了解很少，他们几乎只关注赋予公民权力，而不是采取知情、包容的办法，解决公民和民政当局的需求，并帮助在这些不同的利益攸关方之间建立信任关系。我们报告在公共基础设施维护领域的公民参与的广泛研究，并提供洞察公民管理过程，以支持未来设计的可信的公民参与互动。
There is a widespread belief that pervasive technologies will encourage and facilitate partnerships between citizens and civic authorities, enabling individuals to play a greater role in civic planning, service delivery and infrastructure management. However, at present sustained use and perceived value of civic engagement technologies remains low because the design space is poorly understood by system developers who focus almost exclusively on empowering citizens rather than adopting an informed, inclusive approach that addresses the needs of both citizens and civic authorities, and helps establish trusted relationships between these different stakeholders. We report on an extensive study of civic engagement in the domain of public infrastructure maintenance and provide insights into the civic management processes to support future design of trusted civic engagement interactions.