Fundamental On Situational Surprise: A Case Study With Implications For Resilience
Fundamental On Situational Surprise: A Case Study With Implications For Resilience
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情境意外的基础：对复原力的影响的案例研究
DOI：
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发表时间：
2011
期刊：
影响因子：
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通讯作者：
L. Webb
中科院分区：
文献类型：
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作者：
R. Wears;L. Webb
根本性的意外是对复原力的一个挑战，因为从定义上讲，这种意外是无法预测的，而且由于缺乏关于目标的知识，监测受到限制。然而，它确实为作出反应和学习提供了机会。我们描述了一个事件中，我们使用的共同发生的情况和根本的惊喜，揭示模式的适应能力是如何用来应对挑战，以及学习的障碍是存在的。我们注意到，时间因素和跨层次因素在影响情境学习和基础学习之间的平衡方面发挥了重要作用。由于组件故障的情景故事首先发展，未知的潜在危险的基本故事很难取代它，此外，情景故事很容易被组织的所有成员掌握，但基本故事的含义很难被非技术成员，包括高级领导层，掌握。情境和基本层面的应对措施包含有关组织具体脆弱性和总体适应能力的信息。
Fundamental surprise is a challenge for resilience, since by definition it cannot be anticipated, and monitoring is limited by the lack of knowledge about what to target. It does, however, present opportunities for both responding and for learning. We describe an incident in which we use the co-occurrence of situational and fundamental surprise to reveal patterns about how adaptive capacity was used to meet challenges, and what barriers to learning were present. We note that temporal and cross-level factors played important roles in affecting the balance between situational and fundamental learning. Because the situational story of component failure developed first, it was difficult for the fundamental story of unknown, hidden hazards to supplant it. In addition, the situational story was easily grasped by all members of the organization, but the implications of the fundamental story were difficult for non-technical members, including senior leadership, to grasp. The responses at both the situational and fundamental level contain information about both specific vulnerabilities and general adaptive capacities in the organization.