Incivility in the workplace: incidence and impact.
Incivility in the workplace: incidence and impact.
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DOI：
10.1037/1076-8998.6.1.64
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发表时间：
2001-01-01
影响因子：
5.1
通讯作者：
Langhout, R D
中科院分区：
文献类型：
--
作者：
Cortina, L M;Magley, V J;Langhout, R D
这项研究通过检查不文明行为的发生率、目标、煽动者和影响（例如，不尊重、屈尊俯就、堕落）。数据收集自1，180名公共部门雇员，其中71%的人报告在过去5年中有过工作场所不礼貌的经历。组织内多达三分之一的最有权势的个人煽动了这些不文明的行为。虽然女性比男性遭受更频繁的不礼貌，但两种性别在工作满意度、工作退出和职业突出性方面都经历了类似的负面影响。不文明的工作场所的经验也与更大的心理困扰，但是，心理和身体健康的指数相对不受影响。作者在组织和认知压力理论的背景下讨论了这些发现。
This study extends the literature on interpersonal mistreatment in the workplace by examining the incidence, targets, instigators, and impact of incivility (e.g., disrespect, condescension, degradation). Data were collected from 1,180 public-sector employees, 71% of whom reported some experience of workplace incivility in the previous 5 years. As many as one third of the most powerful individuals within the organization instigated these uncivil acts. Although women endured greater frequencies of incivility than did men, both genders experienced similarly negative effects on job satisfaction, job withdrawal, and career salience. Uncivil workplace experiences were also associated with greater psychological distress; however, indices of psychological and physical health were relatively unaffected. The authors discuss these findings in the context of organizational and cognitive stress theories.