QUESTIONS FOLLOWING QUESTIONS IN SERVICE ENCOUNTERS
QUESTIONS FOLLOWING QUESTIONS IN SERVICE ENCOUNTERS
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DOI：
10.1017/s0047404500007168
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发表时间：
1976-01-01
影响因子：
1.5
通讯作者：
MERRITT, M
中科院分区：
文献类型：
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作者：
MERRITT, M
这篇文章是对在服务中遇到的一些谈话模式的处理（想必在其他谈话中也是如此）。本文试图考察诸如问答邻接对等话语结构对日常话语连贯性的贡献。检查客户-请求-服务器-响应序列是否符合问答模式。虽然有些序列确实遵循问答模式，但也有许多序列不遵循问答模式，而是表现为问答模式。从第二个问题到第一个问题的关系来看，问题-问题模式有几种类型。分析显示了这些模式与客户请求的实用主义解释之间的关系，客户请求要么是对信息的请求，要么是对服务的请求，并导致了一组关于对一般问题的回答的解释的试探性概括。（问题、会话分析、语篇分析、语用学、间接言语行为、连贯、仪式、服务遭遇、美式英语。）
This paper is a treatment of some patterns of talk that occur in service encounters (and presumably in other conversations as well). It is an attempt to examine the contribution of discourse structures such as the question–answer adjacency pair to the coherence of everyday discourse. The customer-request–server-response sequence is examined as to its adherence to a pattern of question–answer. Though some sequences do adhere to the question–answer pattern, there are many that do not, but rather are manifested as question–question. The question–question patterns are shown to be of several kinds in terms of the relationship of the second question to the first. The analysis demonstrates the relationship of these patterns to the pragmatic interpretation of the customer-request as either a request for information or as a request for service, and leads to a tentative set of generalizations concerning the interpretation of responses to questions in general. (Questions, conversational analysis, discourse analysis, pragmatics, indirect speech acts, coherence, ritual, service encounters, American English.)