Willing to wait?: the influence of patient wait time on satisfaction with primary care.
Willing to wait?: the influence of patient wait time on satisfaction with primary care.
复制标题
愿意等待吗？：患者等待时间对初级保健满意的影响。
DOI：
10.1186/1472-6963-7-31
复制
发表时间：
2007-02-28
影响因子：
2.8
通讯作者：
Balkrishnan, Rajesh
中科院分区：
文献类型：
--
作者：
Anderson, Roger T.;Camacho, Fabian T.;Balkrishnan, Rajesh
这项研究调查了患者等待时间与返回护理意愿以及患者对初级保健医生的满意度之间的关系。横断面调查数据以 5,030 名患者为方便样本，这些患者通过一项基于网络的调查对其医生进行评分，该调查旨在收集有关患者医疗保健体验的详细信息。该调查包括自我报告的等待时间、与医生相处的时间以及患者满意度等信息。较长的等待时间与较低的患者满意度相关（p < 0.05），但是，与医生相处的时间是患者满意度的最强预测因素。随着与医生相处的时间增加（5 分钟或更长），与长时间等待相关的满意度下降会大大减少。重要的是，等待就诊时间长和就诊时间短的结合导致患者总体满意度非常低。与医生一起度过的时间比在候诊室度过的时间更能预测患者满意度。这些结果表明，以牺牲与患者相处的时间为代价来缩短患者等待时间以提高患者满意度评分将会适得其反。
This study examined the relationship between patient waiting time and willingness to return for care and patient satisfaction ratings with primary care physicians. Cross-sectional survey data on a convenience sample of 5,030 patients who rated their physicians on a web-based survey developed to collect detailed information on patient experiences with health care. The survey included self-reported information on wait times, time spent with doctor, and patient satisfaction. Longer waiting times were associated with lower patient satisfaction (p < 0.05), however, time spent with the physician was the strongest predictor of patient satisfaction. The decrement in satisfaction associated with long waiting times is substantially reduced with increased time spent with the physician (5 minutes or more). Importantly, the combination of long waiting time to see the doctor and having a short doctor visit is associated with very low overall patient satisfaction. The time spent with the physician is a stronger predictor of patient satisfaction than is the time spent in the waiting room. These results suggest that shortening patient waiting times at the expense of time spent with the patient to improve patient satisfaction scores would be counter-productive.
登录
查看更多内容
影响因子：
1.2
作者：
Leiba, A;Weiss, Y;Bar-Dayan, Y
通讯作者：
Bar-Dayan, Y
影响因子：
1.9
作者：
LIPSITZ, SR;FITZMAURICE, GM;LAIRD, NM
通讯作者：
LAIRD, NM
影响因子：
3
作者：
BRODY, DS;MILLER, SM;BLUM, MJ
通讯作者：
BLUM, MJ
影响因子：
3
作者：
Peck, BM;Asch, DA;Tulsky, JA
通讯作者：
Tulsky, JA