Understanding the Roles and Uses of Web Tutorials
Understanding the Roles and Uses of Web Tutorials
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了解网络教程的作用和用途
DOI：
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发表时间：
2013
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影响因子：
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通讯作者：
Michael A. Terry
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作者：
B. Lafreniere;Andrea Bunt;Matthew Lount;Michael A. Terry
在这篇文章中，我们通过检查教程的评论部分来确定基于Web的教程的角色和用途。通过这种分析视角，我们发现网络教程服务于各种需求，它为用户提供了任务中的帮助，有一个直接、具体的目标要完成；为用户提供了一种主动扩大他们的技能储备的手段；以及为新手提供了一个跟踪和体验专家工作实践的机会。我们还在教程评论中发现了一些新的实践。用户发布“Help-me”堆栈跟踪，这是一种对调试教程内容很有用的评论类型；将评论部分用作机会主义的支持论坛；并转向评论部分，以获得对其个人技能集的社会和技术验证。总而言之，这些发现丰富了现有的基于Web的教程的观点，并主张建立新的机制来支持这些不同的用例。
In this paper we identify roles and uses of web-based tutorials through an examination of tutorials’ comments sections. Through this analytical lens, we find that web tutorials serve a variety of needs, providing: in-task help for users with an immediate, specific goal to accomplish; a means for users to proactively expand their repertoire of skills; and an opportunity for novices to shadow and experience an expert’s work practices. We also find a number of emergent practices in tutorial comments. Users post “help-me” stack traces, a type of comment useful for debugging tutorial content; use comments sections as opportunistic support forums; and turn to comments sections for social and technical validation of their personal skill sets. Collectively, these findings enrich existing perspectives on web-based tutorials and argue for new mechanisms to support these various use cases.